Once you’ve got it, you’ll have 14 days to send your old device back to us. You’ll just need to wait for your new device to arrive before you can send your old one back to us. Your device early (before 12 months for Swap12, before 24 months for Swap24 or before 36 months for Swap36), we’ll give you a value for it and you can choose whether to accept it.The value of your old device should cover what’s left to pay on your credit agreement. After 12, 24 or 36 months and your device is in good condition - you won’t have anything extra to pay.We’ll add this to your next bill or to pay it off before then, you can make a one-off card payment to cover the difference. If the amount we offer isn’t enough to pay off what’s left on your old device (for example, because it’s damaged or you swap it early), you’ll need to pay the difference. This will be added as a ‘credit adjustment’ on your next Sky Mobile bill. But don’t worry, as long as you’ve sent it back within the 14 days, this won’t affect the value.Īny credit will go towards what’s left to pay for your old device. it’s damaged), we’ll offer you an updated amount and you can choose whether to accept it.Īt the moment, it can take up to 3 working days for us to process your old device once we’ve got it. We’ll check your device matches what you've told us and confirm the amount you’ll get for it in 1 working day.Follow the posting instructions and use the pre-paid packaging that we'll send with your new device. Post your old device back to us within 14 days.For more information, see the Swap returns page. Keep your SIM, then back up your personal data and reset your old device. Set up your new device once you've got it.We’ll give you an estimate of how much we'll give you for it. Answer 3 questions about the condition of your current one.
ACTIVE SKY NEXT UPGRADE UPGRADE
Choose the new device you want to upgrade to.Select the device you want to swap from the list of your current devices and select Start your upgrade.Go to sky.com/upgrade and sign in with your Sky iD.
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